WEB
BASED SERVICE
E-Mail Management
Email is increasingly becoming the most popular form of
communication. Companies are being flooded with ever increasing amounts
of email. And customers are increasingly demanding a high level of
service and response (turnaround time and quality of response) for their
email requests.
Most customer care service operations in
organizations have been designed around a telephone contact.
Organizations are not equipped to deal with the heavy email traffic.
Using advanced technology, Go4customer offers relief with its
Go4customerMail solution that provides the same queuing and response
capabilities for an email that are currently available for phone
contacts. So call us before customer email requests become a nightmare.
Our Go4customerMail service will respond to emails via one or
any combination of the following methods:
» Automated response
» Computer-aided response
» Manual response
In
case of both computer-aided and manual response, Go4customerMail service
analyzes, sorts and routes incoming email to the appropriate CSE by
skill group.
Our Go4customerMail service enables quick
response to high volume of customer email while extracting real-time
customer data and performing one-to-one Internet marketing. We offer
dedicated CSEs providing expertise and quick response.
Chat
Management
Live online chat can be one of the most compelling
tools you can use in building customer relationships. You actually
provide your customer with a human interface to help the customer
navigate through various activities such as purchase processes, filing
online insurance claims, applying online for credit cards, technical
support and endless others. Our representative will take your customer
through all processes by providing the human interface required. They
can courteously handle any complaints and suggestions, should there be
any.
According to a survey conducted by NFO Interactive, 35%
of online shoppers said that they would buy more if they could interact
in real time with a sales person from an e-commerce site. Go4customer
provides e-commerce sites with a customer service "back-end."
Contact can be initiated by voice call, web callback, chat, e-mail or
fax. All forms of customer contact are routed, queued, and monitored the
same way for consistent quality and turnaround time.
Help
desk Management
Our Helpdesk Services offers your organization
a unique blend of proven support methodology and services customized to
your environment. Go4customer offers to set-up and manage technical
helpdesks for internal as well as external users for the client. The
help-desks are operated by high quality technical resources and operate
24 hours a day, 7 days a week. Our rapid response, senior level support
and state-of- the-art call management system enable a complete Helpdesk
solution specifically designed for your organization.
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